Privacy Policy | BailBoss.ai

1. Introduction
This Privacy Policy explains how BailBoss.ai (“BailBoss,” “we,” “our,” or “us”) collects, uses, and protects information in connection with our website, software, and related services (collectively, the “Services”). BailBoss.ai is owned and operated by Kapa Tec, LLC, doing business as Kapa Technologies, which also does business as Nello Stream.

By using BailBoss.ai, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect
We collect information to provide and improve our Services, process payments, and support customer operations. The types of information we may collect include:

a. Account Information
When you register, we collect details such as your name, business name, email address, phone number, and login credentials.

b. Payment Information
For subscription, usage, and add-on billing, we collect payment details including billing address and payment method. Payments are processed securely through integrated payment processors on behalf of Kapa Tec, LLC DBA Kapa Technologies.

c. Usage Data
We collect information related to your use of our Services, including message counts, call durations, workflow executions, and other platform activities for accurate usage-based billing and system optimization.

d. Communications
We may store communications between you and our support or sales teams to assist with inquiries and account management.

e. Technical Data
We automatically collect data such as IP addresses, browser type, operating system, and device identifiers to maintain security and improve performance.

f. SMS and Messaging Data
When using our SMS or messaging services, we collect and process message content, delivery status, recipient phone numbers, and opt-in or opt-out status to ensure legal compliance and system functionality.

3. SMS Consent and Opt-In
BailBoss.ai and its clients are committed to maintaining full compliance with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and all applicable messaging regulations.

We only send SMS or text messages to recipients who have expressly authorized communication through a clear opt-in action. This consent may be obtained when a user:

• Checks an opt-in box on a form or digital agreement.
• Completes an online or paper form indicating consent.
• Sends an initial message to join a program or campaign.
• Otherwise provides written or digital authorization to receive SMS communications.

By opting in, you authorize BailBoss.ai or its clients to send messages related to account notifications, verifications, reminders, or marketing (if applicable).

Recipients may opt out of marketing or promotional SMS messages at any time by replying “STOP.” Standard message and data rates may apply depending on your mobile carrier. Transactional or account-related messages (such as security codes, billing alerts, or service notifications) may still be sent as needed to manage your account.

Each business using BailBoss.ai is responsible for obtaining and documenting proper opt-in consent from its contacts before sending any text or WhatsApp messages through the platform.

4. How We Use Information
We use collected information for the following purposes:

• To provide, operate, and maintain the BailBoss.ai platform.
• To manage accounts, authenticate users, and enable access to features.
• To process subscription, usage, sub-account, and add-on payments.
• To communicate billing notices, product updates, and support responses.
• To send SMS or email notifications only when authorized by the user.
• To improve user experience and develop new features.
• To comply with legal and regulatory obligations.

5. Automatic Billing and Payment Data
By maintaining an active BailBoss.ai account, you authorize Kapa Tec, LLC DBA Kapa Technologies to securely store and process your payment method for recurring charges related to:

• Subscription access plans
• Sub-accounts
• Add-ons and optional modules
• Usage-based billing

All payments are processed securely through trusted third-party processors. BailBoss.ai does not store full credit card or banking details on its own servers.

6. Data Retention
We retain personal and business information for as long as your account remains active or as needed to comply with legal, accounting, or reporting obligations. When your account is terminated, data may be archived or securely deleted in accordance with our data retention policy.

7. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share limited data only as necessary to:

• Process payments via third-party billing partners.
• Enable integrations you authorize (e.g., CRM, communication APIs).
• Comply with legal requests or enforce our Terms and Conditions.
• Support customer service, analytics, or security operations.

All vendors and partners handling data on our behalf are required to maintain strict confidentiality and comply with data protection standards.

8. Cookies and Tracking
BailBoss.ai uses cookies and similar technologies to enhance site functionality, track usage, and personalize the user experience. You may disable cookies in your browser settings, but some features of the platform may not function properly.

9. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure server hosting, and regular system monitoring. However, no online platform can guarantee absolute security, and you acknowledge that you use the Services at your own risk.

10. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. You may also opt out of marketing communications by following unsubscribe instructions in our emails or by replying “STOP” to any marketing SMS.

For assistance with opt-outs or data requests, contact [email protected].

11. Sub-Accounts and Team Access
If your organization manages sub-accounts within the platform, the account owner and authorized administrators may access, view, or modify sub-account information. BailBoss.ai processes such data in accordance with these Terms and under the authority of the account holder.

12. Third-Party Integrations
Some features of BailBoss.ai connect with third-party applications or APIs. By enabling such integrations, you authorize data sharing between BailBoss.ai and those services as needed to provide functionality. We are not responsible for the privacy practices of those third-party providers, and you should review their policies separately.

13. International Users
Our Services are operated in the United States. If you access BailBoss.ai from outside the U.S., you consent to the transfer and processing of your data in the United States under applicable U.S. laws.

14. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Any updates will be posted on our website with an updated “Last Updated” date. Continued use of the Services constitutes your acceptance of the revised policy.

15. Contact Information
If you have questions about this Privacy Policy or wish to exercise any data rights, please contact us at:

Kapa Tec, LLC
Doing Business As: Kapa Technologies, BailBoss.ai, and Nello Stream
Email: [email protected]
Website: https://www.bailboss.ai